Shipping Policy
Effective Date: July 31, 2025
At Floor Cleaning Machine, we are committed to providing fast, reliable, and professional delivery service. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after shipment.
By placing an order through www.FloorScrubberUSA.com, you agree to the terms outlined in this Shipping Policy.
1. Shipping Area
Floor Cleaning Machine currently ships to customers within the contiguous United States (the lower 48 states).
At this time, we do not offer standard shipping to:
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Alaska
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Hawaii
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Puerto Rico
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Guam
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U.S. Virgin Islands
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APO/FPO/DPO addresses
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International destinations
If you require delivery outside our standard shipping area, please contact us before placing your order.
2. Order Processing
Most orders are processed within 1–3 business days after payment has been successfully verified.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
During periods of high demand, promotional events, or unforeseen circumstances, processing times may be longer.
3. Shipping Methods
Orders may be shipped using one or more of the following carriers:
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UPS
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FedEx
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USPS
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LTL Freight Carriers
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Other qualified transportation providers
The carrier will be selected based on product size, weight, destination, and delivery requirements.
4. Free Shipping
We proudly offer Free Standard Shipping on most orders shipped within the contiguous United States.
Certain products, oversized equipment, remote delivery locations, or special delivery requests may require additional shipping charges.
Any additional freight charges will be communicated before shipment.
5. Delivery Time
Estimated delivery times generally range from 2–7 business days after shipment.
Delivery estimates are provided for convenience only and are not guaranteed.
Delivery times may vary depending on:
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Customer location
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Carrier schedules
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Weather conditions
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Freight availability
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Seasonal demand
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Transportation delays
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Events beyond our reasonable control
6. Shipment Confirmation
Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking updates are provided directly by the shipping carrier.
Please allow carriers adequate time to update tracking information after shipment.
7. Freight Deliveries
Large commercial floor cleaning machines are typically delivered by Less-Than-Truckload (LTL) freight carriers.
Depending on your order, freight deliveries may require:
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Delivery appointment scheduling
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Signature upon delivery
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Curbside delivery
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Customer assistance for unloading
Liftgate service may be provided when required or available.
Additional services requested by the customer may result in additional charges.
8. Delivery Inspection
Customers are responsible for inspecting all shipments immediately upon delivery.
Before signing the delivery receipt, please inspect the shipment for:
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Damaged packaging
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Missing items
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Visible freight damage
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Crushed cartons
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Torn wrapping
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Water damage
If visible damage is discovered:
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Note the damage on the delivery receipt before signing.
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Take photographs of the shipment.
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Retain all original packaging.
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Contact Floor Cleaning Machine promptly.
Failure to report visible freight damage at delivery may limit the ability to file a freight claim.
9. Shipping Delays
Although we make every effort to deliver orders on time, Floor Cleaning Machine is not responsible for shipping delays caused by:
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Weather
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Carrier delays
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Labor shortages
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Natural disasters
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Supply chain disruptions
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Port congestion
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Government actions
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Public emergencies
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Other events beyond our reasonable control
Shipping dates are estimates only and should not be interpreted as guaranteed delivery dates.
10. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Orders returned due to:
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Incorrect address
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Invalid address
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Refused delivery
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Failure to accept delivery
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Failure to schedule delivery
may be subject to additional shipping, storage, or handling charges.
11. Lost Packages
If your shipment appears to be lost during transit, please contact us promptly.
We will assist in initiating an investigation with the shipping carrier.
Lost package investigations typically require several business days to complete.
Replacement shipments or refunds will be handled based on the carrier’s investigation and applicable shipping policies.
12. Missing Items
If your shipment arrives with missing items, please notify us within 5 business days after delivery.
Please include:
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Order Number
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Photographs of the shipment
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Description of missing items
We will investigate and resolve the issue as quickly as possible.
13. Risk of Loss
Risk of loss and title to purchased products transfer to the customer upon delivery to the shipping address or acceptance by the freight carrier, as permitted by applicable law.
Customers are responsible for ensuring that someone is available to receive and inspect the shipment.
14. Shipping Restrictions
Some products may be subject to shipping restrictions due to:
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Weight
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Size
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Hazardous material regulations
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Local delivery limitations
We reserve the right to modify shipping methods when necessary.
15. International Shipping
At this time, Floor Cleaning Machine does not offer direct international shipping through this Website.
Customers outside the United States are welcome to contact us regarding distributor opportunities or freight forwarding arrangements.
16. Contact Us
If you have any questions regarding shipping, delivery, or freight services, please contact us.
Floor Cleaning Machine
Website:
Email:
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)